Privacy Policy

About this site and how to contact us

This Privacy Policy describes how personal information is handled on Шоколадный магазин, available at https://pinkproject.kz.

If you have questions or requests about your data, contact [email protected]. You can also reach us at [email protected] or use the Contact page on the site.

Information we collect

We collect information in a few different ways when you use the shop and browse the site:

  • Order details you provide: name, billing and shipping addresses, email address, items in your cart and purchased items, and any notes you add at checkout.
  • Account information if you create an account during checkout or otherwise: username, password, and order history.
  • Technical data from your browser and our servers/CDN: IP address, user agent, pages visited, referring page, and the date and time of each request. Hosting and content delivery providers keep standard server logs for reliability and security.
  • Cookies and similar storage needed to run the store and the site (for example to remember what is in your cart or keep you signed in).

Payments and delivery

When you place an order, payment is completed through the payment method you choose at checkout. The payment service will receive the information it needs to process the transaction. We do not store full payment card numbers on our servers.

To deliver your order, we share the necessary shipping details with postal or courier services, such as your name, delivery address, and contact email if needed for delivery updates.

Comments and public input

Some posts may allow comments. If you leave a comment, the site stores the comment text, the time it was submitted, your IP address, and the browser user agent to help with spam detection and moderation. If you choose, your browser may save your name and email in a cookie so you do not have to retype them next time.

Cookies and local storage

The site sets only the cookies that are needed to function, including:

• WooCommerce cookies to keep track of your cart, session, and checkout progress.

• WordPress cookies for administrators and logged-in users to maintain a session.

• Optional commenter cookies that remember your details when you leave a comment.

Details about specific cookies are described on our Cookie Policy page.

How we use your information

We use the information we collect to:

• fulfill and deliver your orders, process payments, and provide customer support;

• maintain the store’s functionality, including cart management and account access;

• prevent fraud and keep the site secure;

• comply with legal, tax, and accounting obligations;

• communicate with you about your order or account.

Who else receives your data

Access to personal data is limited to what is necessary.

Categories of recipients include:

  • Hosting and content delivery providers that serve the site and keep server logs.
  • Payment services that process your transactions.
  • Postal and courier services that deliver orders.
  • Email delivery services used to send order confirmations and updates.
  • Technical support providers when needed to operate the site.

Retention

Order records and related communications are kept for as long as needed to complete your purchase and meet legal, tax, and accounting requirements.

Account information is kept while the account remains active. You can ask us to close your account.

Server and CDN logs are kept for a limited time for operations and security, then are deleted or anonymized.

Comments, if published, are kept unless you ask us to remove them or we moderate them for policy reasons.

Your choices and rights

You can request a copy of your personal data, ask us to correct inaccurate information, object to certain uses, or ask us to delete your data where applicable. You may also ask us to restrict processing in some cases or to provide your data in a portable format where technically feasible.

To make a request, email [email protected]. We may need to verify your identity before acting on a request.

You can lodge a complaint with your local data protection authority if you believe your rights have been infringed.

Children’s information

Our shop and content are intended for a general audience. We do not knowingly collect personal information from children. If you believe a child has provided personal information on this site, contact [email protected] so we can delete it.

Changes to this policy

If we change how we handle personal information, we will update this page. Material changes will apply going forward from the date they are posted here.

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